phweek collects the personal data necessary to operate your account, process GCash and PayMaya transactions, verify your identity through KYC, and meet PAGCOR-aligned regulatory requirements. We collect only what we need.
All personal data on phweek is protected by SSL/TLS encryption in transit and secured at rest using industry-standard protocols. Access to personal data is restricted to authorized personnel with a documented need.
As a phweek player, you have the right to access, correct, and request deletion of your personal data. You may also object to certain types of processing and withdraw marketing consent at any time through your account settings.
phweek shares personal data only with trusted service providers necessary for platform operation — including payment processors, KYC verification partners, and regulatory authorities. We do not sell personal data to third parties.
phweek uses cookies and similar tracking technologies to maintain session security, analyze platform usage, and improve the player experience. You can manage cookie preferences through your browser settings.
phweek processes personal data in accordance with the Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules and regulations, as overseen by the National Privacy Commission of the Philippines.
For the purposes of the Republic Act No. 10173, known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and any other applicable data protection legislation, phweek ("phweek," "we," "us," or "our") acts as the personal information controller in respect of the personal data you provide when using our online casino and sports betting platform at phweek.net (the "Platform").
phweek is responsible for ensuring that personal data is collected, stored, used, and shared in compliance with the DPA, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines (NPC). As a data controller, phweek implements appropriate organizational, technical, and physical security measures to protect your personal information.
If you have questions about how phweek handles your personal data, or wish to exercise any of your data subject rights under this Policy, please contact our Data Protection Officer through the support live chat on the Platform, or by email at the address provided in Section 15 of this Policy.
phweek collects personal data through several channels: directly from you during registration and KYC verification; automatically through your use of the Platform; and from third-party service providers such as payment processors and identity verification partners.
When you create a phweek account, we collect:
To comply with PAGCOR-aligned Anti-Money Laundering (AML) requirements and to process withdrawal requests, phweek requires players to complete identity verification (KYC). During KYC, we collect:
When you make deposits or request withdrawals, phweek collects:
phweek records:
phweek automatically collects the following technical data when you access the Platform:
When you contact phweek's support team through live chat, we collect records of the conversation content, the date and time of contact, and any documents or screenshots you share. This data is retained for quality assurance and dispute resolution purposes.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, DOB, email, mobile, address | Account creation and eligibility |
| KYC / Identity Data | Government ID scan, selfie | AML compliance, withdrawal processing |
| Financial Data | GCash number, transaction history | Deposits, withdrawals, fraud prevention |
| Gameplay Data | Game history, bet records | Account management, responsible gaming |
| Technical Data | IP address, device info, cookies | Security, analytics, session management |
| Support Data | Chat transcripts, support tickets | Customer service, dispute resolution |
Under the Data Privacy Act of 2012, phweek processes your personal data on the following legal grounds:
phweek uses the personal data we collect for the following purposes:
To create, verify, maintain, and close your phweek account; to authenticate your identity at login; to process password reset requests; and to apply responsible gaming controls you have activated, including deposit limits and self-exclusion.
To process GCash, PayMaya, BPI, BDO, and Metrobank deposit transactions; to verify and execute withdrawal requests to your registered payment method; and to maintain records of all financial transactions associated with your account as required for regulatory compliance.
To verify your identity through KYC procedures; to monitor transactions for indicators of money laundering, terrorist financing, or other prohibited financial activity; and to report to PAGCOR, AMLC (Anti-Money Laundering Council), and other competent Philippine authorities where required by law.
To monitor play patterns for indicators of problem gambling behavior; to apply player-requested controls; and to contact you regarding responsible gaming resources where phweek identifies account activity consistent with concerning patterns. See our Responsible Gaming page for full details.
To detect and prevent fraudulent activity, unauthorized account access, bonus abuse, and multi-accounting; to monitor login attempts and flag anomalous access patterns; and to investigate suspected breaches of our Terms & Conditions.
To respond to support requests submitted through phweek's live chat; to investigate and resolve player complaints; and to maintain records of communications for quality assurance and dispute resolution.
To analyze aggregate and anonymized usage data to improve phweek's game library, user interface, payment flows, and overall player experience. Analytics data is processed in a manner that does not identify individual players where possible.
phweek engages third-party service providers who process personal data on our behalf under strict data processing agreements. These providers include: payment processing partners for GCash, PayMaya, and bank transfer facilitation; KYC and identity verification technology providers; cloud hosting and infrastructure providers; customer support platform operators; and analytics service providers. All such providers are contractually required to process personal data only as instructed by phweek and to implement appropriate security measures.
phweek is required by Philippine law to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent authorities where required by applicable law, court order, or valid regulatory demand. phweek will comply with such requirements and will notify affected players where legally permissible.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of phweek's assets, your personal data may be transferred to the successor entity as part of that transaction. phweek will provide notice of any such transfer and the new entity will be bound by this Privacy Policy or a substantially equivalent successor policy.
phweek may share your personal data with third parties in other circumstances where you have given your explicit and informed consent to such sharing. You may withdraw any such consent at any time by contacting support.
phweek retains personal data for as long as is necessary to fulfill the purposes for which it was collected, subject to any longer retention periods required by applicable Philippine law or regulatory obligation.
Upon expiry of the applicable retention period, phweek will securely delete or anonymize your personal data in accordance with its data disposal procedures.
phweek implements a layered set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure:
phweek uses cookies — small text files stored on your device — and similar tracking technologies to operate the Platform effectively and improve your experience.
You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, and delete cookies. Note that disabling certain cookies may affect Platform functionality — for example, blocking session cookies will prevent you from remaining logged in to your phweek account.
phweek does not use third-party advertising cookies or behavioral tracking technologies for the purpose of serving targeted advertising on the phweek Platform.
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by phweek:
Request a copy of the personal data phweek holds about you, along with information about how it is being used.
Request correction of inaccurate or incomplete personal data in your phweek account.
Request deletion of your personal data where it is no longer necessary, subject to phweek's legal retention obligations.
Object to the processing of your personal data for legitimate interests or direct marketing purposes.
Request that phweek suspends processing of your personal data in specific circumstances pending resolution of a dispute.
Lodge a complaint with phweek's Data Protection Officer or directly with the National Privacy Commission of the Philippines.
To exercise any of the above rights, please contact phweek's Data Protection Officer via live chat on the Platform or by email as detailed in Section 15. phweek will respond to verified data subject requests within thirty (30) days of receipt. We may need to verify your identity before processing a request.
Note that certain rights are subject to exceptions — for example, phweek cannot erase personal data that it is legally required to retain under AMLA or PAGCOR regulations, even if you request deletion.
phweek's Platform, services, and marketing materials are directed exclusively at adults who are 21 years of age or older, in compliance with PAGCOR age requirements for online gaming in the Philippines. If you are aware of any underage individual who has registered on phweek, please contact our support team immediately through live chat so that we can take appropriate action.
phweek may send you promotional communications about bonuses, new games, platform updates, and special offers by email or SMS where you have opted in to receive such communications during registration or subsequently through your account settings.
You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your phweek account settings, or by contacting support via live chat. Withdrawal of marketing consent does not affect your access to the Platform or your ability to receive service communications such as deposit confirmations and security alerts, which are sent on the basis of contract performance.
phweek will not send marketing communications to players who have activated a self-exclusion or cooling-off period under phweek's responsible gaming tools.
phweek's primary data processing infrastructure is located in the Philippines. Where personal data is transferred to service providers or partners operating outside the Philippines — for example, cloud infrastructure providers or KYC technology partners — phweek ensures that such transfers are conducted in accordance with the Data Privacy Act of 2012 and its Implementing Rules, including the use of standard contractual clauses or other appropriate safeguards recognized by the National Privacy Commission.
phweek will not transfer your personal data to countries or entities that do not provide an adequate level of protection equivalent to Philippine data privacy standards without implementing appropriate safeguards and, where required, obtaining your consent.
The phweek Platform does not contain links to third-party websites outside of phweek's own domain. This Privacy Policy applies exclusively to personal data collected through phweek's Platform at phweek.net and does not govern any data practices of external websites or services that may be accessible through other means.
phweek may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, phweek will notify registered players by updating the "Last Updated" date at the top of this Policy and, where the changes are significant, by sending a notification to your registered email address.
Your continued use of the phweek Platform following the effective date of an updated Privacy Policy constitutes your acknowledgment of the revised Policy. We encourage you to review this Policy periodically. If you do not agree with material changes to this Policy, you may close your account by contacting phweek's support team.
If you have questions about this Privacy Policy, wish to exercise your data subject rights, or wish to raise a complaint regarding phweek's data processing practices, please contact phweek's Data Protection Officer through the live chat support on the Platform. Our support team is available twenty-four (24) hours a day, seven (7) days a week.
If you believe that phweek has failed to handle your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent regulatory body responsible for administering and enforcing the DPA in the Philippines. phweek encourages players to contact us first to attempt resolution before escalating to the NPC.
phweek is committed to safe and responsible gambling. All real-money gaming is strictly for players aged 21 and above in accordance with PAGCOR regulations. Deposit limits, session controls, and self-exclusion options are accessible from your account settings at any time. If gambling is affecting your wellbeing, visit our Responsible Gaming page for help and support resources.